Thank you for your order!
Dear Valued Customer,
Your order is now ready for collection at:
Unit 2, No. 5 Trade Place, Pakenham
Please refer to the map below for directions.
To ensure a smooth collection process:
- Parking: Use the designated parking areas on-site and report to the office upon arrival.
- Collection Process: Our staff will guide you through the next steps. Depending on circumstances, you may need to reverse up to the warehouse entrance, or we may bring your order to your vehicle.
- Forklift Safety: For your safety, please remain in your vehicle during any forklift loading or unloading activities.
Important Information:
- Tiles are Heavy! Your order will be securely wrapped on a standard pallet for ease of transportation. Please ensure you have the appropriate vehicle to carry the goods.
- Health and Safety Protocols: Our warehouse team can hand load/unload a maximum of 10 boxes into any vehicle. For larger orders, pallet loading is required.
- Delivery Options: If you are unable to secure the appropriate and required delivery vehicle, please speak to our friendly staff, who will be happy to discuss your options.
Thank you for your cooperation, and we look forward to assisting you.
Kind regards,
The Ultimate Tiles Team
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